Why are we asking for Document Verification?

We are committed to maintaining a reliable platform that connects individuals with trusted and qualified Mental Health Professionals who can provide the support they need. Documents are an important medium to ensure the authenticity and credibility of professionals/Clinics. On our website, we request specific documents from professionals/Clinic for the following reasons:

• Verification of Professionals: We understand the importance of verifying the qualifications and credentials of Mental Health professionals. By requesting documents to ensure that the professionals listed on our platform have completed the education, training and registration required to practice as a mental health professional.
• Verification Badges: As part of our commitment to maintaining a trustworthy platform, we assign verification badges to professionals and clinics who have successfully completed the document verification process. These badges visually represent their verified status and provide reassurance to potential clients seeking services for Mental Health. When users see a verification badge on a professional’s profile or clinic listing, they can have confidence that the information provided has been thoroughly reviewed and authenticated. This feature enhances transparency and helps individuals make informed decisions when selecting a Mental Health Professional.
• Ensuring Safety and Quality: By verifying documents, we aim to create a safe and reliable space for individuals seeking assistance. The verification process helps us identify professionals who meet the necessary qualifications and adhere to ethical guidelines, reducing the risk of fraudulent or unqualified practitioners on our platform.

By promoting quality standards through document verification, we strive to maintain the integrity of the mental health profession and foster trust between professionals and clients. We believe this approach enhances the overall user experience and ensures individuals can access high-quality mental health services.

What document needs to be submitted?

Please kindly submit the following documents: Certificates of Education qualifications, Registration Documents, Clinic Registration (if applicable), and Clinic Photographs.

How to Submit the documents?

Please scan all the documents (Certificates of Education qualifications, Registration Documents, Clinic Registration, and Clinic Photographs) and combine them into a single PDF file. During the registration process, when you reach the document section, please upload the compiled PDF containing all the required documents. Please note that you can only upload one document, so make sure all the documents are merged into a single PDF before uploading.